Important address requirements for Northern Ireland customers

Windsor Framework 2025

Please note due to the Windsor Framework internal market rules, from 1st April 2025 we can only deliver to Northern Ireland to a named individual at a residential address.

Please ensure that your address on your order meets these requirements as otherwise we have no choice but to stall your order and/or cancel it in order to only use such addresses.

Only this type of address is OK:
John Smith, 123 Arcacia Avenue, Belfast BT1 1AA
or
John Smith, Flat 25, Arcacia Heights, Arcacia Avenue, Drummerrry, BT23 1ZA.

This type of address we cannot send to:
John Smith, Smith & Co, 123 Arcacia Avenue, Belfast BT1 1AA
John Smith, Media Company, Media Tower, Belfast BT1 1BB
John Smith, Box 232, Forwarding Company, 23 High Street, Carrickfergus, BT12 4TA

In addition, we cannot send to you if we suspect that you intend to take the parcel over the border into Eire. This means whilst we can send to your friend's address in NI, we can only do this if there is no suggestion that the parcel is going south of the border. So orders with "Care Of" and orders where the Paypal or billing address show an Eire address have to be cancelled.

This is because in order to send to NI business addresses or sending to your friend in NI if you're from Eire, we have to treat the parcel as if it is going to be exported to the EU which creates an unviable level of paperwork for a small business such as ours.

Ironically, and due entirely to the barmy way the government arranged the rules, sending direct to Eire addresses is not affected by these conditions and we can therefore send to your work address if you work in Dublin for example.