Privacy Notice

In the event of any query relating to privacy matters, please contact Neil Gorin, General Manager via any of the methods outlined on our Contact Us page.

COOKIES

This website uses essential cookies to store your session number and log in status. This ensures that other users of the site cannot see or modify the contents of your shopping basket, and that you cannot see or modify theirs.

No sensitive information is stored in the cookie.

If you do not wish us to store a cookie on your computer, you will need to disable local cookie storage in your web browser. This is easy to do using Firefox, Edge, Internet Explorer, Safari, Chrome and all other commonly used browsers.

A work around has been created within our coding to enable you to purchase without using a cookie, however the operation of the site will be slower and it may be necessary for you to log in multiple times during the checkout process.

Cookies on this site will identify themselves as being from the Timetunnelmodels domain and will usually consist of apparently random letters and numbers. No one other than our site can read your cookie and deleting it when not on our site will not affect orders you have previously placed.

PRIVACY - EMAIL CONTACT

As with almost all businesses, Email communication is stored on our password protected computers for an indefinite period unless deletion is requested.

All email is filtered by the USA based company iSparks who trade as Spam Hero - they are GDPR compliant under the EU-US (UK-US) Privacy Shield GDPR certification.

PRIVACY - PRODUCT QUERIES

Where a technical product query is made, an unlisted part is queried, or a warranty / guarantee issue is discussed, the email or form submission will be shared with the supplier or manufacturer of that product in order to provide service.

PRIVACY - SITE VISITING AND ORDERING

Personal and order details are collected online and by telephone at point of order, or enquiry, lawfully and in accordance with the Data Protection Act 2018 and General Data Protection Regulation‎ 2016, herein referred to as GDPR,  under which we are fully registered.

Once received your details will not be disclosed to any third party, except where required to process your payment and arrange delivery of the goods. Your email address will be added to our Newsletter receivers list only if you select that option by going to the Newsletters link and signing up. Each newsletter published includes clear instructions on how to cancel future issues.  All Newsletter sign ups since we started online in 1999 were opt-in only, and therefore remain compliant with the GDPR regulations.

Your name & address, and in some cases telephone number and/or email for tracking purposes, will be passed only to the following organisations: Credit Card merchant services - for security checking and sale authorisation. Delivery Organisation (e.g. Royal Mail, DPD, Fedex, Parcelforce, Hermes etc) for delivery. We do not maintain or keep a postal mailing list - if you wish to be kept updated on new products, we recommend you join our email newsletter using the link at the bottom of the page. Our email newsletter mailing list software stores only your email address and no other details whatsoever. All Newsletter sign ups since we started online in 1999 were opt-in only, and therefore remain compliant with the GDPR regulations.

In the event of online payment by credit or charge card, we do not see your card details as they are processed directly on the card services website - either via a separate page or an inserted frame. For offline or pre-order payment, where payment is processed manually, no payment details are kept on any form of computer system - only on paper file within our office. Online ordering processes are protected by both SSL secure layers, encryption and password protection.

Cookies are used in the implementation of this site only to pass non-sensitive information during the ordering and log in processes, and do not store card details or payment information.

PRIVACY - EMAIL NEWSLETTERS

Our Time Tunnel Newsletters are sent by email to all those who have subscribed, and contain release updates, special offers and general modelling news. 

We undertake not to abuse your email address. We appreciate you taking your time to subscribe to and read our newsletters - please be assured that we will never pass your email address on to third parties.  All Newsletter sign ups since we started online in 1999 were opt-in only, and therefore remain compliant with the GDPR regulations.

Your email address is stored behind a secure log in on our newsletter system control panel. It is not accessible to anyone else and no one else who receives the newsletters can see your address. If you wish to remove yourself, simply wait for a newsletter and follow the unsubscribe instructions at the top or bottom.

If you are unable to unsubscribe, please email us by replying to the latest newsletter you have received and we will manually remove your address.

RIGHT TO BE FORGOTTEN / RIGHT OF DATA REQUEST

The new GDPR gives you the right to request copies of any data we hold on you and the right to request that data be deleted.  The regulations permit a merchant to store such data where needed for (1) accounting and taxation reasons (2) warranty and safety reasons.  Therefore if you have a completed order with us, we will accept requests to delete your data but are unable to delete any part of the transaction or sale record which we must store for the reasons noted above.   You have a right to request a copy of the data we store, although in all cases it will be identical to that which you have already received as order confirmations or as email correspondence.

A log will be maintained of deletion requests. If you have notified us that you intend to start (or have started) any form of regulatory or legal action against us, deletion of data will not be performed until such cases are resolved.

DATA PROCESSOR

The GDPR defines a data processor as any person or any body who handles your data.  The data processor is registered as Mrs P D Gorin. Your data processor contact is our store manager, Neil Gorin.  Other employees of the business will handle your data in so far as is needed to process your orders or reply to your enquiries, and no more.  External data processors will, by definition, include payment gateways and processors, delivery organisations, and any third party sites through which you contact and/or make purchases from our business.