We're very sorry if you've received an item which when you came to use it did
not work.
If this has spoiled your day, we can only apologise. We don't intentionally send
out faulty items, and neither do our suppliers deliberately send us items that
don't work.
In many cases, we can resolve problems quickly by simply exchanging a faulty
component (e.g. a controller, a motor, a loco on a train set, a faulty slot car
etc etc). In many other cases, we can quickly and easily repair (or have
repaired) to new condition many of the items that we supply.
Please contact us by email at sales@timetunnelmodels.com with a brief outline
of the problem and we will get back to you. If it's Christmas or Easter, we do
not check emails on the day itself, but do on Boxing Day etc. Please avoid
using emotive terms, and keep to the facts of the problem so that we can resolve
it as quickly as possible. Please note that you will always get a quicker
response by email than telephone during holiday periods, as we answer emails
even when our shop is closed.
Problems assembling RC car kits: Please ALWAYS check our speed controller
installation sheet if you have a problem with the electrics:
Click for ESC help file-
this covers the main problems. If you have a radio set and are having trouble,
please check the separate install instructions included with it - particularly
the part about pairing or matching the receiver to the handset, and check our
Tamiya Help page -
Click Here For Tamiya Help Page for general
advice.
Photographic guide to installing Speed Controllers -
click here
before you condemn yours as faulty!
If you have a battery issue, please check you are charging for long
enough - if you have an AC6-8 or other Trickle charger, please give an 1800
battery 11 hours, and a 2000 battery 12 hours to fully charge. A car that jerks
and splutters after around 10 minutes run time is suffering from a flat battery
- it needs a recharge. A car that jerks and splutters after about 30 seconds run
time when you've given the battery this length of charge probably has a faulty
charger - we can address this.
If you have the Powerjack 6 Delta Pro or AC DC Delta chargers or similar, they will
automatically condition the battery, just charge until the light goes to green.
If the light goes OUT entirely on the AC DC Delta then you may have a faulty
battery.
Very poor range? Check that the aerial on the car is untangled, going all
the way up the straw and hanging loose out of the top - yes they are VERY short now, so trim the straw so the wire sticks out of the top. Check the handset aerial
is not loose. Try fresh batteries of a good brand (don't use
the £1 for 20 type, they will leak in these handsets).
Above all, we are happy to help with genuine problems - please just email us
and keep the message to the problem. We don't need to know about children crying
or that the entire Christmas / Easter / Birthday was ruined because one item
didn't work. BUT we will try our best to sort it out for you.
